SHIPPING POLICY

We currently offer FREE shipping within the UAE on orders above AED 300.

A shipping fee of AED 15 applies to all orders below AED 300.

Your order may take up to 5 working days to reach you. Please allow some extra time if ordering Thursday and Friday.

 

We are able to offer shipping outside of the UAE upon request.

We appreciate that you may at times want to see items before you buy them - you are very welcome to visit our storage facility in this instance. Please choose the collection option at checkout.

Please email: hello@ecosouk.me if you have a shipping enquiry

RETURN & EXCHANGE POLICY

We have every confidence that you will love your Eco Souk products.

If for any reason you would like to make a return or exchange we are happy accept them within 7 days providing the items remain unused and are in their original packaging.

The customer is charged AED 20 if Eco Souk arrange a courier collection of a returned item. The customer may also return any unused items directly to our warehouse - this is free of charge.

Any items for return need to be approved and confirmed before a refund is processed.

Refunds may take up to 14 working days to process.

Please note that any purchases made when items are in a sale and discounted are final. 

We do not offer refunds, exchanges or credit notes for any sale or discounted purchases.

Please email: hello@ecosouk.me to arrange a return or exchange

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Eco Souk LLC - A Family Concept Store

UAE & The Middle East - Dubai, UAE